Privacy Policy for CiviQ – Gatekeepers

1. Information We Collect

To help gatekeepers efficiently manage entry and visitor access in communities, the App may collect the following information:

a. Personal Information

When registering or using the App, we may collect:

• Full name
• Mobile number
• Assigned community or gate location
• Profile photo or ID (if provided)
• Login credentials (encrypted)

b. Operational & Visitor Data

When you use the App for gate operations, we may collect:

• Visitor details (name, contact, vehicle info, visit purpose, check-in/check-out time)
• Resident visit approvals
• Logs of visitor entries and exits

c. Device & Usage Data

Automatically collected information may include:

• Device identifiers and operating system details
• App usage logs and activity timestamps
• Network and location data (for visit verification)

2. How We Use Your Information

We use the collected data to:

• Verify gatekeeper identity and community assignment
• Manage and record visitor entries and exits
• Notify residents of visitor arrivals
• Ensure security and traceability of visitor activity
• Improve app functionality and reliability
• Respond to user inquiries and technical issues

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, data may be shared in the following cases:

• With community administrators or security supervisors for monitoring and reporting.
• With residents to facilitate visitor approvals.
• With service providers (hosting, analytics, push notifications) under confidentiality agreements.
• For legal or safety reasons, if required by law or to protect rights and property.

4. Data Retention

We retain gate operation and visitor data for as long as required by the respective community's policies or applicable regulations. Personal data linked to your account is kept until you request deletion or your employment/assignment ends.

5. Data Security

We use appropriate security measures—such as encryption, access control, and secure storage—to safeguard collected information. While we strive for full protection, no system can guarantee absolute security.

6. Your Rights

Depending on your region, you may have the right to:

• Access or request a copy of your personal data
• Request correction or deletion
• Withdraw consent (where applicable)
• Restrict or object to processing

To exercise these rights, contact us at contact@alongx.com.

7. Children's Privacy

The App is intended for authorized gatekeeping personnel only and is not designed for use by children under 13 years of age (or 16 in the EU). We do not knowingly collect information from minors.

8. Third-Party Services

The App may integrate third-party tools (e.g., notification or cloud storage services). These providers follow their own privacy policies, and we recommend reviewing those separately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be communicated through the App, and the "Last Updated" date will reflect the latest revision. Continued use of the App constitutes acceptance of any changes.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

CiviQ Support Team

Email: support@alongx.com

Company: AlongX Software